Integrative ID LLC (IID) warrants all the work we perform! We don't hide behind fine print. We are proud of our work and we stand behind it.

Our 30-Day Repair Service Guarantee All our repair and installation work is guaranteed! If we service your device and you feel we did not do it correctly, we will fix it at no further cost to you up to 30-days after the repair date on the service invoice. IID DOES NOT PROVIDE ANY WARRANTY, written or implied, hardware warranty on any device or software purchased by the client directly with a manufacturer or a reseller of the manufacturer.

Manufacturer Item Return Policy and IID 30-Day Limited Guarantee Every product you purchase from IID is backed first by the product manufacturer or supplier’s warranty. IID’s 30-day limited guarantee may also apply. IID's 30-day limited guarantee provides for either exchange or refund of qualifying merchandise. To determine if the product you wish to purchase qualifies for IID's 30-day limited guarantee or if other coverage applies please ask a IID representative.

Software, consumables and some other categories of products that do not qualify for IID’s 30-day limited guarantee have less extensive return privileges and may be supported exclusively through the manufacturer or supplier’s warranty only. Terms and conditions may vary by manufacturer, supplier or product. IID will attempt to assist customers whenever possible in gaining satisfaction with product manufacturer and suppliers.

All returns require the original purchase receipt. Returned products must be in new condition, include original outer packaging, all disks, registration cards, inner packing materials and other accessories and be returned to IID within 30 days of the date purchased.

We reserve the right to refuse a return an may charge a restocking fee for damaged, open, incomplete or otherwise non-conforming returns. Returns will not be accepted without a customer provided original sales receipt issued by IID or when the product manufacturer or distributors return policy supersedes the IID policy.

Warranty On Virus Removal IID warrants virus removal for a period of 10 days if the customer's computer has a valid (licensed), up-to-date, commercially purchased virus protection software product installed. If the customer has a valid, up-to-date, commercially purchased virus protection software product installed on the customer's computer and the virus, which was previously removed by IID returns within 10 days of the date of serviced by IID then IID will remove the virus at no additional cost to the customer. Customer must present a valid IID receipt and/or “paid in full” invoice for the service at the time of warranty claim. FREE or immature virus/malware/spyware products ARE NOT CONSIDERED commercially purchased virus protection, this includes AVAST, AVG, Frontier Security Suite, Charter Security Suite, and MS Security Essentials.

IID DOES NOT PROVIDE ANY WARRANTY, written or implied, on any virus removal service on any customer computer, which does not have a valid (licensed), up-to-date, commercially purchased virus protection software product installed on the customer computer.

Factory Refurbished (Used) Item Return Policy All used items are sold "AS-IS" and contains no warranty or return authorization policy unless otherwise stated by IID.

Training Issues On occasion, customers mistake computer problems with "training issues". Training issues are not covered under our 30-day service guarantee. Training is available from IID on an hourly consulting rate. Please contact an IID representative for rates.